ILLUMIDENTAL
According to our open methodology, this clinic scored 60/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #12 of 20 ranked clinics · Last checked: 17 September 2026
60/100
Positions by Rating Profile
- Overall Transparency & Trust#1260/100
- Best for Expats#959.3/100
- Best for Dental Implants#656.5/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1241.6/100
- Best English-speaking Clinics#1163.2/100
- Best for Families / Children#567.4/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Cosmetic and general dental clinic in central Nicosia (established 2017), with dentist Dr. Koula Palli among its named team, offering whitening, mouth reconstruction and implants. Owner replies visible on Google reviews.
Strengths
- Information Transparency: 18 of 20 points.
- Reputation & Reviews: 17 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- AI & Search Visibility: 1 of 8 verifiable points (missing: mentioned for: English speaking dentist Cyprus; mentioned for: dental implants Cyprus; mentioned for: emergency dentist Cyprus; mentioned for: Cyprus dental clinic for expats; structured data on website; dedicated service pages)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [web] | 4/4 |
| ✓ | Dentist names listed First names only for two team members (Neofytos, Rafaella); Dr. Koula Palli's full name confirmed via Google review evidence. [web] [gmaps] | 3/3 |
| ✗ | Dentist specializations listed [web] | 0/2 |
| ✓ | Real clinic photos [web] | 2/2 |
| ✓ | Service list published [web] | 3/3 |
| ✓ | Clear contact details [web] | 2/2 |
| ✓ | English website version [web] | 2/2 |
| ✓ | Address and map published [gmaps] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
17 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-27 [gmaps] | 5/6 |
| ◐ | Google review volume [gmaps] | 1.5/3 |
| ✓ | Review recency Newest Google review is dated 2026-08-11 (listing read 2026-09-25). [illumidental-nicosia-gbp-2026-09-25] | 3/3 |
| ✓ | Clinic responds to reviews Read on the clinic's own Google listing on 2026-09-11: the practice has answered 3 of the 5 reviews shown there (87 published in total), most recently on 2026-03-10. One reply reads: "Our clinic follows strong ethical and scientific principles ,always prioritizing treatments with the best patient interest.Tooth loss can occur for...". [gmaps] [gm-replies] | 2/2 |
| ✓ | No recurring complaints Histogram 3/2/1/0/81 (1-2 star share 5.7%); the one billing complaint read is a single isolated incident, not a repeated theme [gm-replies] | 2/2 |
| ✓ | No suspicious review patterns 93% 5-star (not 100%); dates spread over 8 months; reviewer accounts have prior-review history [illumidental-nicosia-deepen-5] | 2/2 |
| ✓ | Active Facebook presence [fb] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing: TripAdvisor's own search finds none for the clinic's name or a short form of it (checked 2026-10-02), and its website carries no TripAdvisor link [illumidental-nicosia-tripadvisor] [illumidental-nicosia-tripadvisor-2] [illumidental-nicosia-tripadvisor-3] | 0/0.5 |
| ✓ | Other review platforms Has its own clinic profile on WhatClinic (Kyriakou Matsi Avenue 11H, Nikis Center) with three verified reviews (5.0). [illumidental-nicosia-deepen-11] | 0.5/0.5 |
Medical Infrastructure
11.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray "Your First Visit" page: new patients receive advanced digital X-rays as part of the standard exam [illumidental-nicosia-deepen] | 2/2 |
| ✗ | CBCT (3D imaging) Imaging described (digital X-rays) without any CBCT/3D/cone-beam mention across the site [illumidental-nicosia-deepen-6] | 0/2 |
| ✓ | Implantology [web] | 2/2 |
| ✓ | Orthodontics Services page lists "Orthodontics with Aligners" [illumidental-nicosia-deepen-7] | 2/2 |
| ✓ | Oral surgery Services page lists "Oral Surgeries" and "Surgical Extractions" [illumidental-nicosia-deepen-2] | 2/2 |
| ✓ | Pediatric dentistry Services page lists "Pediatric Dentistry" under family care [illumidental-nicosia-deepen-2] | 1.5/1.5 |
| ✗ | Emergency care Full services list (10 items across 2 categories) read; no emergency or same-day care offered [illumidental-nicosia-deepen-8] | 0/1.5 |
| ✓ | Works with international patients Site markets dental tourism services. [web] | 2/2 |
Communication & Service
6.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available Contact page lists phone and email only; no WhatsApp/LINE [illumidental-nicosia-deepen-3] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [web] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible New patients are offered a complimentary cosmetic consultation as part of the first visit [illumidental-nicosia-deepen] | 1.5/1.5 |
| ✓ | Clear service explanations [web] | 1/1 |
| ✓ | Convenient opening hours Contact page: open Mon-Fri 9:00-19:00 (closes at 19:00) [illumidental-nicosia-deepen-9] | 1.5/1.5 |
AI & Search Visibility
1 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Cyprus", "English speaking dentist Cyprus", "dental implants Cyprus", "emergency dentist Cyprus", "Cyprus dental clinic for expats".
| ✓ | Mentioned for: best dentist Cyprus Named in a Cyprus dentist roundup article ("cutting-edge technology") that ranks organically for "best dentist Cyprus" [s_ai] | 1/1 |
| ✗ | Mentioned for: English speaking dentist Cyprus [s_ai] | 0/1 |
| ✗ | Mentioned for: dental implants Cyprus [s_ai] | 0/1 |
| ✗ | Mentioned for: emergency dentist Cyprus [s_ai] | 0/1 |
| ✗ | Mentioned for: Cyprus dental clinic for expats [s_ai] | 0/1 |
| ✗ | Structured data on website No JSON-LD/schema.org markup found on the 4 pages read (home, services, first-visit, contact) [illumidental-nicosia-deepen-4] | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✗ | Dedicated service pages All treatments are grouped as short text items on one "Our Services" page; no individual per-treatment pages [illumidental-nicosia-deepen-10] | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & dental association register
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://illumidental.com |
|---|---|
| Phone | +35770088873 |
| https://www.facebook.com/illumidental | |
| Google Maps | Map listing |
| Address | Kyriakou Matsi Avenue 11H (Nikis Center), 1082 Nicosia, Cyprus |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| web | https://illumidental.com | Address, phone, email, services, hours, languages, established 2017 | 2026-08-27 |
| fb | https://www.facebook.com/illumidental | Facebook presence | 2026-08-27 |
| gmaps | https://www.google.com/maps/place/ILLUMIDENTAL/@35.1615963,33.35777… | Address, rating 4.8 (87 reviews), Dr. Koula Palli named in review, owner replies to reviews | 2026-08-27 |
| reg | https://portal.dental.org.cy/dentists?firstname=0&lastname=Palli&ci… | Pancypriot Dental Association directory searched for surname Palli — no exact match; inconclusive | 2026-08-27 |
| s_ai | search:best dentist Cyprus / English speaking dentist Cyprus / dental implants Cyprus / emergency dentist Cyprus / Cyprus dental clinic for expats | AI/search visibility scout 2026-08-28 | 2026-08-28 |
| gm-replies | https://www.google.com/maps?cid=4764477341655445255&hl=en | Google listing 2026-09-17: 87 reviews, histogram 1-2-3-4-5 star = 3/2/1/0/81; one 1-star review (2026-01-17) disputes insurance-driven treatment recommendations, contested by the practice; no second matching complaint among the 5 read | 2026-09-17 |
| illumidental-nicosia-deepen | https://www.illumidental.com/your-first-visit/ | Page text: "As a new patient you will receive advanced digital X-rays, a professional oral health assessment and exam, a comprehensive cleaning, and a complimentary cosmetic consultation." | 2026-09-17 |
| illumidental-nicosia-deepen-2 | https://www.illumidental.com/our-services/ | Services page, family-care list: "Oral Surgeries, Surgical Extractions, Pediatric Dentistry, Conservative Dentistry, Root Canal Treatments" | 2026-09-17 |
| illumidental-nicosia-deepen-3 | https://www.illumidental.com/contact-us/ | Contact page: phone "700 888 73 / 22 27 51 50" and email "reception@illumidental.com"; no WhatsApp or LINE contact | 2026-09-17 |
| illumidental-nicosia-deepen-4 | https://www.illumidental.com | Raw HTML of home, services, first-visit and contact pages checked for application/ld+json blocks: none found | 2026-09-17 |
| illumidental-nicosia-deepen-5 | https://www.google.com/maps?cid=4764477341655445255&hl=en | Google listing 2026-09-17: reviews dated 2025-12-22 to 2026-07-31; accounts show 2, 70, 6, 3 and 1 prior reviews | 2026-09-17 |
| illumidental-nicosia-deepen-6 | https://www.illumidental.com/your-first-visit/ | First-visit and services pages describe digital X-ray imaging; no CBCT or cone-beam wording found on any of the 4 pages read | 2026-09-17 |
| illumidental-nicosia-deepen-7 | https://www.illumidental.com/our-services/ | Services page, cosmetic-care list: "Veneers, Full Mouth Restorations, Implants, Orthodontics with Aligners, Whitening" | 2026-09-17 |
| illumidental-nicosia-deepen-8 | https://www.illumidental.com/our-services/ | Full services page text lists only family-care and cosmetic-care items; no emergency/same-day treatment | 2026-09-17 |
| illumidental-nicosia-deepen-9 | https://www.illumidental.com/contact-us/ | Contact page office hours: "Monday-Friday 9.00 Am - 7.00 Pm; Saturday Closed; Sunday Closed" | 2026-09-17 |
| illumidental-nicosia-deepen-10 | https://www.illumidental.com/our-services/ | Single services page groups items under "Family Care" and "Cosmetic Care" headings with no separate URLs | 2026-09-17 |
| illumidental-nicosia-gbp-2026-09-25 | https://www.google.com/maps?cid=4764477341655445255&hl=en | Google listing read on 2026-09-25: rating 4.8 from 87 reviews; star histogram 1★ 3 / 2★ 2 / 3★ 1 / 4★ 0 / 5★ 81; newest review dated 2026-08-11. | 2026-09-25 |
| illumidental-nicosia-deepen-11 | https://www.whatclinic.com/dentists/cyprus/nicosia/illumidental | WhatClinic clinic profile "Illumidental", 11H Kyriakou Matsi Avenue, Nikis Center, Nicosia, read 2026-10-01: 5.0 from 3 verified reviews | 2026-10-01 |
| illumidental-nicosia-tripadvisor | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Illumide… | TripAdvisor's own search for "Illumidental Nicosia", 2026-10-02: 12 suggestions, all in Cyprus, place name/attraction/hotel entries, none a dental practice | 2026-10-02 |
| illumidental-nicosia-tripadvisor-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Illumide… | TripAdvisor's own search for "Illumidental", 2026-10-02: no suggestions | 2026-10-02 |
| illumidental-nicosia-tripadvisor-3 | https://illumidental.com | Clinic website read 2026-10-02 (home page and 2 contact/about pages): no link to tripadvisor.com | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Checked TripAdvisor's own search for the clinic and re-read its website on 2026-10-02: no TripAdvisor listing. |
| 2026-10-01 | Found the clinic's own WhatClinic profile with verified patient reviews on 2026-10-01, so presence on other review platforms is recorded. |
| 2026-09-29 | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-08-11). |
| 2026-09-17 | Re-read on 2026-09-17: the clinic’s website (services, first-visit and contact pages) and its Google listing. Recorded: digital X-rays used, oral surgery, orthodontics with aligners and pediatric dentistry offered, no emergency care documented; a complimentary new-patient consultation; hours closing at 19:00 on weekdays; no WhatsApp, structured data or dedicated per-service pages; no recurring complaints or manipulation signs in the readable reviews. Still unverified: TripAdvisor and other review-platform presence. |
| 2026-09-11 | Rechecked whether this practice answers its Google reviews by reading the reviews on its own Google listing on 2026-09-11: confirmed, 3 of the 5 reviews read carry a dated reply from the practice, the newest dated 2026-03-10. |
| 2026-08-27 | Initial data collection for the Cyprus dental directory: verified via clinic website and Facebook, cross-checked on Google Maps, and checked against the Pancypriot Dental Association's public dentist directory. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.